Refund and Returns Policy
Refund & Returns
Because our products are handmade in small batches and many are personal care items, we do not accept returns on opened or used products.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos if applicable
We will review the situation and, when appropriate, offer a replacement, store credit, or refund.
Returns
Due to the nature of our products, we do not accept returns on:
- Opened or used items
- Personal care products
- Items purchased on clearance or sale
Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Additional Notes
- Shipping costs are non-refundable unless the error was ours
- We are not responsible for delays caused by carriers
- Results from herbal and body care products may vary and are not guaranteed
We stand behind the quality of our products and will always do our best to make things right when there is a genuine issue.